What a disappointing food and customer service experience! This is an olde style, quaint little pub on the outskirts of Oxford, but don't be fooled. We visited the Perch a few weeks ago for Sunday lunch. Upon arrival we were told that there was a wait for our table and were left in the bar area for around an hour, where the staff made us feel unwelcome and in the way. I don't think I remember seeing any of the staff smile, not even once. Once at our table we ordered our food, but were not offered drinks. We we told that we had to go to the bar to get them. When our food arrived 30 mins later it was lukewarm and very disappointing, especially after an hour and a half wait!

Rude, disgraceful manners, very poor service. One to avoid.

My close friend had excitedly planned for weeks to use this venue as a secret get-together for 15 friends. He had planned to go on a local walk with his girlfriend and pop the question; the newly engaged couple were then to retire to the Perch where the rest of us would be waiting to surprise her. 2 weeks earlier, he had booked a table for 15 for 3pm, but due to people being able to rearrange work commitments, a table for 17 was needed. Not a problem you would have thought, close friend can easily squeeze an extra 2 onto a table of this size. It did however, take 45 minutes before we were shown through.

What followed on couldn't have been more disappointing. The obviously very excited fiancee was told to keep quiet, initially by a pleasant waitress, however, just as the food arrived, late and lukewarm, the Manageress threatened everyone who wasn't eating a main course to leave and move into the bar. This accounted for 4 people; incidentally, they were waiting to have pudding, not that this was asked. She was even rude enough to say to the fiance that he had 2 options, up and leave, but still pay the bill as they had his credit card, or sit down and shut up. With no choice, we opted to eat our meal.

The owner then arrived. By now the happy couple were just trying to eat their meal and make the most of their special day. My friend asked if he could speak to him after they'd finished; the owner said that would be okay, just tell the Manageress and she would go and get him.

After eating we paid up, minus tip, and requested to see the owner. The Manageress who must now have realised how disgraceful her behaviour had been, refused to allow us to see the owner. I can only hope she is ashamed of herself, but going by her behaviour I'd be surprised.

We walked to the White House Pub, 10 mins away, and they were fantastic. We all manged to have our puddings and champagne in a friendly en

Awful service, staff were rude and unhelpful. Food mediocre and not worth the premium. We booked a table for 15 to celebrate an engagement. The final number was 17 - initially, the manager was accommodating. After waiting 45 minutes for our pre-booked table to be made ready (minus cutlery, glasses, water jugs. Everything but the napkins, really) we sat down. We waited another half hour to have any attention from the polite but obviously overworked waitress (this was a normal Sunday afternoon, not particularly busy). We weren't offered drinks.

Orders in - another half hour wait - no problem - we chatted as old friends do. The waitress asked us to be quiet. We certainly were not being particularly noisy, as much as you would expect a table of 17 to be. Other tables had families with boisterous children. We quietened down meekly. Food arrives, cold, along with the manager, who abruptly told us to 'shut up or you will have to move to the bar' - some of our party weren't eating, she wanted those 4 people to wait at the bar. Odd, surely? After some disheartened debate with the couple who were supposed to be celebrating their engagement, we decided to do as she asked, so 4 of our party waited in the bar for us to finish our meal. We all wanted desert though - the manager refused to allow them to stay. No explanation given, very surly and rude.

We asked to speak to the owner, who duly came downstairs. As we were, by this time, eating our food before it got any cooler, we politely asked the owner if we could finish our meal before voicing our concerns. 'of course - just ask for me'. However, the rude manager insisted he not be disturbed on his 'day off', 'you don't have a choice but to speak to me'. Extremely confrontational and rude, this was obviously distressing to the 'happy couple'. We paid up and left for a nearby pub - 'the White House' - very nice, duly had our longed for puddings and champagne, and alas! We didn't get asked to

Was at the Perch recently for a very special family occasion which had been booked for a long time and feel completely let down and utterly disappointed!

The service was awful as was the food but I will get onto that later...It was for my grandparents 60th wedding anniversay and we had told the staff this previously yet from the moment we walked in they made no effort to make us feel welcome.

To start, we were told that both the white and the red wines we ordered were not available, no apology was given, just a shrug of the shoulders to tell us to get on with it.

So, we decided to sit back for a while and take in the atmosphere while we waited for our drinks, only to hear christmas music playing in the background!

I love christmas but over 3 months away from christmas I thought this was ridiculous and only added to their couldn't care less attitude, I assume no-one had checked!

When the wines did arrive, they poured a glass for us each and for the rest of the meal my father had to act as waiter as no effort was made to top up our glasses, shocking when you look at the prices they charge.

We were a big party and everyone seemed ok about their starters, however the mains were awful. Some people had the steak and at paying over £16 for it you'd expect it to be edible. My boyfriend is not a fussy eater unyet he was unable to finish it.

Chewy and tasteless were the words used. Many of us had the shellfish, some of which had to be sent back as none of the shells were open! Once i got round to tasting them it tasted like a bit of seafood in water!When we got round to cutting the cake, we had to use napkins to hand it out at first as no plated were given.

It was my grandparents special day and would have at least expected the staff to wish them a happy anniversary or perhaps give them a glass of bubbly to make up for their inept performance but nothing was forthcoming.

Great food, good atmosphere, nicely tucked away from the hustle and bustle of the city. Food is a little pricey but worth it for a good dining experience