That does not really give a revue of the venue, does it.
I have visited this cinema many times since it first opened and have found it has both good and bad aspects.
The good is; the comfort of the seating; the variety of the films on show; the toilets are always clean; the food supplied is good; there is a coffee and ice cream bar that serves great coffee and they will normally accommodate your wishes for coffees not necessarily on the menu; plush carpeting; everything always looks clean and tidy; lots of parking; restaurants and other leisure facilities within the same complex; cash machine; escalators, always going in the correct direction, changed at different times of the night; polite, helpful and smiling staff:
The bad is; the price of the food, snacks, drinks and sweets, these things serve to double the price of an outing and so make people, including myself, bring our own snacks; the speed of service. When there are new, popular releases or it is just busy, the queue gets very long and one can wait 15+ minutes to be served. I know that the staff are working flat out, but to amalgamate the ticket purchase with the snacks during some of these occasions is rather detrimental to good customer satisfaction and perhaps the manager should call all hands to the pumps during these times.
I get the feeling that, because they are big and popular they think they do not need to try so hard, because we have little other choice, the town centre cinemas are no match, then they can be complacent. This is a falsehood and they should be very careful not to alienate too many people.
I must finish with the comment that these cons do not yet outway the pros and I am generally okay visiting this establishment.
SAE